Shipping policy
Coastline Retros — Shipping Policy
Effective Date: August 21, 2026
At Coastline Retros, all products are custom-built and professionally paint-matched to your vehicle. Because each order is made to order, please review the following shipping and production information before placing your order.
Production Time
All custom products have an estimated 2-4 week production time before they are shipped.
This timeframe begins once we have received all required information needed to complete your order, including the correct vehicle information and paint code when applicable.
The 2-4 week timeframe is an estimated production time and is not a guaranteed shipping date. Production times may occasionally vary due to order volume, parts availability, paint/material availability, or other circumstances.
We will make every reasonable effort to complete and ship your order as quickly as possible.
Shipping
Once your order has been completed, it will be carefully packaged and shipped to the address provided at checkout.
You will receive tracking information when your order ships.
Shipping time is separate from the 2-4 week production time.
For example:
2-4 weeks production → Order ships → Carrier transit time → Delivery
Actual delivery times depend on the shipping carrier, destination, weather, holidays, and other circumstances outside of Coastline Retros' control.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Coastline Retros is not responsible for delays, additional shipping charges, or packages delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If you notice an incorrect shipping address after placing your order, contact us as soon as possible at:
We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and accepted by the shipping carrier, delivery is the responsibility of the carrier.
If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier and check with members of your household or neighbors.
Coastline Retros is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.
If your package appears to be delayed or lost while in transit, contact us at coastlineretros@gmail.com and we will assist you in contacting the carrier and determining the appropriate next steps.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.
Contact us at coastlineretros@gmail.com as soon as possible with:
- Your order number
- Photos of the shipping box
- Photos of the damage
- Photos of the product
- Any other information requested by Coastline Retros
We will review the situation and work with you to determine the appropriate resolution.
International Shipping
At this time, Coastline Retros primarily ships within the United States.
If international shipping becomes available, additional shipping costs, customs fees, duties, taxes, and import charges may apply and will be the responsibility of the customer unless otherwise stated.
Order Cancellations
Because our products are custom-built, orders may not be cancelled once production or custom work has begun.
If you need to request a cancellation, contact us as soon as possible after placing your order at coastlineretros@gmail.com.
Cancellation requests are not guaranteed to be accepted once materials have been purchased or work has begun.
Important Production & Shipping Notice
By placing an order with Coastline Retros, you acknowledge and agree that:
• Your product is custom-built to order.
• Production typically takes approximately 2-4 weeks before shipping.
• The 2-4 week timeframe is an estimate, not a guaranteed delivery date.
• Shipping transit time begins after production is completed.
• Carrier delays are outside of Coastline Retros' control.
For questions regarding an order or shipping, contact:
Coastline Retros reserves the right to update this shipping policy at any time. The policy in effect at the time an order is placed will apply to that order.